Shipping Information
All Bacteriostatic Water Europe orders are fulfilled from our warehouse inside the European Union. Stock is held in the EU, so there are no customs charges, import VAT or border delays on any order.
What happens after you place an order
Once your order is placed you will receive an order confirmation email. Our warehouse then picks and packs your shipment for dispatch.
As soon as your parcel ships we email you a tracking number so you can follow the delivery. Tracking is sent to the email address used at checkout.
If you have not received tracking details within two business days of ordering, contact us at support@bacteriostaticwatereurope.com.
We dispatch all orders within 0 to 1 business days. Orders are processed Monday to Friday only. Orders placed on weekends or public holidays begin processing on the next business day.
Shipping rates
Free Standard Shipping on all orders over €99. For orders below that amount the following flat rates apply:
- Standard Tracked (DPD / GLS / InPost): €9.90 (2 to 5 business days)
- Express (DHL Express / UPS): €24.90 (1 to 2 business days)
All prices include VAT.
Handling, transit and cutoffs
| Destination | Method | Handling | Transit time |
|---|---|---|---|
| Poland, Germany, Czechia, Slovakia, Austria | Standard | 0 to 1 days | 1 to 3 business days |
| Netherlands, Belgium, France, Denmark, Hungary, Slovenia, Croatia, Lithuania, Latvia, Estonia | Standard | 0 to 1 days | 2 to 4 business days |
| Italy, Spain, Portugal, Ireland, Sweden, Finland, Romania, Bulgaria, Greece | Standard | 0 to 1 days | 3 to 6 business days |
| Islands and remote areas (Malta, Cyprus, Canary Islands, Azores, Madeira) | Standard | 0 to 1 days | 5 to 8 business days |
| All EU destinations | Express | 0 to 1 days | 1 to 2 business days |
Shipping locations and privacy
We currently ship to all 27 EU member states. We do not ship to the UK, Switzerland, Norway or destinations outside the EU at this time.
All orders are shipped in plain, unbranded packaging with no mention of the contents on the outside of the parcel.
Delays and support
If your order is delayed by carrier issues our support team will contact you. Tracking events can take up to 24 hours to update after collection.
Email: support@bacteriostaticwatereurope.com
Mailing address:
New Model Solutions Ltd
15F Empress Avenue
Ilford, IG1 3DE
England